At Horizon Trading Company and its affiliated websites, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable, and safe delivery service. Each order is shipped using one of our 3 standard methods – whichever one is best suited for your order. Free Shipping within the Continental U.S. only (Lower 48 States).

Shipping Methods
1) Standard ground – Small Parcel.
All orders ship FREE using UPS, Fed Ex, USPS, or DHL Ground Services. In most cases, Horizon Trading Company will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse. In some cases tracking numbers are not provided to us or we receive tracking information after the packages have already arrived. If you require tracking information and have not received it after the promised delivery date please contact us and we will do our best to obtain that for you.

(Note: While Horizon Trading Company does not require a signature on small parcel deliveries, it is ultimately up to the driver’s discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)

We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service at (855) 789-0501 or email: or Live Chat with any questions or concerns on any of our products.

2) Truck Freight – Large items
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (855) 789-0501 or email: or Live Chat. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, and freight charges back to the manufacturer in addition to the original shipment expense.

3) White Glove Delivery
At Horizon Trading Company discretion, certain items will ship using our deluxe White Glove delivery service. Common white glove shipments include large furniture items (bedroom suites, dining sets, etc) and items requiring special care.

With white-glove service, a professionally trained and experienced delivery team will deliver your product anywhere from a basic curbside delivery to your room of choice, please select the level of service on each product. Depending on the item, the delivery team may also provide light setup and debris removal.

White glove service may be added to any order for an additional charge. To do so, please contact customer service at (855) 789-0501 or email: or Live Chat.

On all white-glove deliveries, the carrier will contact you to schedule a delivery window.

Estimated transit time
On each product page, we display the particular manufacturer’s stated lead time, which refers to the time from their receipt of your order to when it’s ready for pickup. This lead time does not factor in time in transit with the shipping carrier.

Standard Ground: 1-6 Days
Truck Freight: 2-7 Days
White Glove: 10-14 Days

Outside the 48 States
The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the “additional shipping” field on the checkout page. If the shipment is going to another country, you will need to call for a quote – (855) 789-0501 or email: or Live Chat. Not all products sold on this site can be shipped to Hawaii, Alaska, Canada, or Puerto Rico. If you are not sure please contact us and we will be happy to assist. Please note that Horizon Trading Company is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

About Estimated Shipping Times
We do our best to provide you with accurate shipping times for our products. The times are estimates only.

The “Ships In” time is provided to Horizon Trading Company by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time-sensitive project we recommend that you call a sales specialist at (855) 780-0501 or email: or Live Chat and arrange expedited shipping.

Products marked “In Stock” are items that we have in stock or the manufacturer has provided us a real-time inventory feed for. These items normally ship from the warehouse within two business days, however, these products are subject to prior sale and availability and lead times are not guaranteed.

Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent an email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom-made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.

Horizon Trading Company is not liable for costs associated with shipment delays.

Damaged & Defective Goods
At Horizon Trading Company, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at (855) 789-0501 or email: or Live Chat. If damages are reported within 7 Days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Horizon Trading Company of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items from LTL, White Glove, and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to Horizon Trading Company within 48 hours of delivery.

Customers who sign for the delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Horizon Trading Company of refusal so we can anticipate the return and send out a new item.

Horizon Trading Company will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of a replacement, the “Standard Return Policy” above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow the return procedure for the damaged item may result in a charge for the free replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Horizon Trading Company will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.