All orders placed on this site are subject to review and acceptance. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
Copyright/Trademark Information
Horizon Trading Company and its affiliates are registered trademarks. This entire website, copy, images, logos, text, content, and unique method of showcasing products is copyright 2011-2014 Horizon Trading Company. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Website and/or server and related graphics is restricted. The name Horizon Trading Company and its affiliates or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained on this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Typographical Errors
In the event, a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers. Horizon Trading Company shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Horizon Trading Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Horizon Trading Company shall immediately issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
We reserve the right to cancel any order under our Free Shipping Program in case we are unable to find a shipping carrier to deliver goods ordered to that particular location.
Any and all threats against our company are taken seriously. Threats are made to take action against our business in any manner prior to an order being shipped or invoiced will result in order cancellation. No new orders will be accepted or fulfilled for that customer.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Horizon Trading Company reserves the right at any time after receipt of your order to accept or decline your order for any reason. Horizon Trading Company reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
All orders placed over $2,000.00 (two thousand USD) must obtain pre-approved with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order. Horizon Trading Company is a reseller to end-user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Horizon Trading Company.
Return Policy and Warranty
Every product you buy from Horizon Trading Company is backed first by the product manufacturer’s or supplier’s warranty.
All returns require a Return Authorization to be issued prior to being returned. Returned products must be in new condition, including the original packaging, inner packaging materials, and other accessories to be received no later than 30 days after the date received. We reserve the right to refuse to return or charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Horizon Trading Company or when the product manufacturers’ or distributors’ return policy supersede ours.
This is a summary only, you can review our complete Return Policy and Procedure in our help center. You can also review warranty coverage and return privileges for certain products in the item’s listing on our website. You can request a Return Authorization for eligible products through the link provided on our complete Return Policy and Procedure page.
Limitation of Liability
In no event shall Horizon Trading Company or any of its subsidiaries or affiliates be liable for any indirect, special, incidental, or consequential damages from the purchase of its products or services.
Processing Time
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note: Credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States.
If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Shipping and Handling
Free Shipping via Freight (large parcel) is curbside delivery only. The trucking company will not bring the pallets to the garage or anywhere near the home.
Note: (shipping service exception) – New Mexico is excluded from our free shipping program and for all orders placed we will contact the customer with a shipping quote or reserve the right to cancel the order.
Transit Time
Note: Saturday & Sunday deliveries are not available and do not constitute a business day.
Total Time For Delivery
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. Special orders can range from 14 – 45 business days.
Risk of Loss
If the Customer provides Horizon Trading Company with the Customer’s carrier account number or selects a carrier other than a carrier that regularly ships for Horizon Trading Company, title to products and risk of loss or damage during shipment passes from Horizon Trading Company to the Customer upon shipment from Horizon Trading Company facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Horizon Trading Company to Customer upon receipt by Customer.
Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS You and Horizon Trading Company agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from Horizon Trading Company by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, and claims to arise out or relate to your purchase including, but not limited to contract claims, tort claims, and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Nassau County, New York.
We agree that the American Arbitration Association shall administer the arbitration and that the American Arbitration Association’s Commercial Arbitration Rules and Mediation Procedures and Consumer-Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association’s website at www.adr.org. You and Horizon Trading Company agree that the Arbitration Award may be taken to a Court of competent jurisdiction to become an enforceable judgment. You and Horizon Trading Company agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted.
If you wish to begin arbitration against Horizon Trading Company, you must file a case with the American Arbitration Association. You may visit the American Arbitration Association’s website at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects your legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and Horizon Trading Company are each waiving the right to a trial by jury or to participate in a class action.
Capturing Funds on Custom Products
Your account will be charged immediately when placing your order on ALL CUSTOM MADE PRODUCTS. Or you can check out with the BillMeLater option with no payments within the promotional period (limited time offer).
Product & Sample Image Discrepancies
Horizon Trading Company and its affiliate websites will in no way be responsible or held accountable for screen resolution or for image quality on any product page or on any part of the website. We can not and will not entertain complaints about image quality over which we do not have control. We also will not entertain complaints about images found on other websites for the same make and model product. Images and actual products will always vary. If a customer needs a specific color then they should obtain samples prior to placing an order. No complaints on the variation of colors will be honored. If the product was seen in an authorized retail store and purchased online we will not be held accountable if the finishes do not match what an authorized retailer shows you. In the event of a dispute based on image quality (product did not meet customers expectations) customer must return the product pre-paid after obtaining an RMA (Return Merchandise Authorization) number. A 25% restocking fee will be charged and all outbound pre-paid shipping charges will be deducted from the refund. Customers must obtain a return authorization within 15 business days and the product must be insured for the total purchase price. Horizon Trading Company may at its sole discretion charge a $150 flat fee to the credit card used when a return authorization is issued. This charge will be credited once the item is received and inspected. The product purchased must be returned in its original packaging with all parts and components in a resalable condition. Otherwise, the customer will not receive a credit on the return charge. If we receive the product without the original packaging and/or the product arrives damaged, claims must be filed by the customer against the shipping carrier. The product will be returned to the customer.
Product Delivery Refusal
If an item is refused during delivery, the customer will be responsible for outbound shipping charges and a restocking fee will apply (fee may vary by vendor).